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Terms and Conditions

1.TERMS AND CONDITIONS  

A. Scope

This User Agreement, together with the Terms of Service (collectively referred to as the "User Agreement"), specifies the terms and conditions for using the services and products of TourTripX Travel Solutions Private Limited ("TourTripX").

Any individual ("User") who inquires about or purchases products or services from TourTripX through its websites, mobile applications, sales representatives, offices, call centers, branch offices, franchisees, agents, or other channels (collectively known as "Sales Channels") agrees to be bound by this User Agreement. The websites and mobile applications of TourTripX are collectively referred to as the 'Website'.

In this User Agreement, the User and TourTripX are individually referred to as a 'Party' and collectively as the 'Parties'.

The "Terms of Service" available on TourTripX's website outline the terms and conditions applicable to the various services or products offered by TourTripX. Users should review the relevant Terms of Service for the specific product or service they have booked, as these Terms of Service are binding.

B. Agreement between Client and TourTripX

While accessing, using, navigating, or making reservations through TourTripX.com, users consent to comply with the terms and conditions of our platform. In the case of any breaches, TourTripX Travel Solutions Private Limited and its subsidiaries (including TourTripX.com) reserve the right to take any appropriate legal measures.
By booking through our website, you acknowledge that TourTripX operates as an intermediary aggregator. Although we endeavor to deliver the best services and charge a service fee for our efforts, we are not liable for actions taken by airlines or our suppliers. This includes, but is not limited to, flight cancellations, changes, insolvency, or any other issues that may occur.
As passengers, you are using the services provided by the airline. TourTripX will not be responsible for any disruptions or alterations to your travel plans initiated by the airline or other service providers.

C. Payment Modes and Policies

C.1. Accepted Payment Methods

TourTripX Travel Solutions Private Limited accepts the following payment methods for booking and purchasing services:

  • Credit/Debit Cards: Major credit and debit cards are accepted, including Visa, MasterCard, American Express, and others.
  • Net Banking: Payments can be made through various banks' online banking services.
  • UPI (Unified Payments Interface): Payments can be made via UPI apps like Google Pay, PhonePe, Paytm, etc.
  • Digital Wallets: Payments through digital wallets such as Paytm, PhonePe, and others.
  • Bank Transfers: Direct bank transfers can be arranged upon request.
C.2. Payment Policies

Charges and Fees: All charges, including service fees, taxes, and surcharges, will be clearly outlined in the booking confirmation or invoice. The Customer is responsible for these charges.
Payment Security: TourTripX employs secure payment gateways and encryption technologies to ensure the safety and confidentiality of payment transactions.
Transaction Confirmation: Upon successful payment, a confirmation receipt will be sent to the Customer via email or SMS. It is the Customer's responsibility to verify the accuracy of the payment details and notify TourTripX of any discrepancies immediately.

D. Eligible to Use

The User must be at least 18 years of age and have the legal authority to enter into an agreement to become a User and utilize the services of TourTripX Travel Solutions Private Limited ("TourTripX"). If you are a minor or under the age of 18, you are not permitted to register as a User of the Website or engage in transactions on or use the Website.
If a minor wishes to use or transact on the Website, such use or transaction must be conducted by a legal guardian or parent. We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or legally incapable of entering into a contract, or if any age-related information provided at the time of account creation is false.
Before using the Website, engaging with any Sales Channels, or procuring the services of TourTripX, Users are required to read and understand this User Agreement. By doing so, Users agree to this User Agreement as a binding document governing their dealings and transactions with TourTripX. If you disagree with any part of this Agreement, you should not use TourTripX's services or access the Sales Channels.
All rights and responsibilities of the User and TourTripX regarding any services or products facilitated by TourTripX are limited to the scope of this User Agreement.

E. Website Handling

E.1. Acceptance of Terms

By accessing and using the website, you agree to comply with and be bound by the terms and conditions set forth in this agreement. If you do not agree with these terms, please refrain from using the website.

E.2. User Responsibilities

Accuracy of Information: You are responsible for ensuring that all information you provide on the website is accurate, complete, and up-to-date.
Account Security: If the website requires account registration, you must maintain the confidentiality of your account credentials and are responsible for all activities under your account. Notify us immediately of any unauthorized use of your account.
Permitted Use: The website is intended for lawful purposes and personal use. You agree not to use the website for any illegal or unauthorized activities, including but not limited to fraud, harassment, or unauthorized access to other users' information.

E.3. Intellectual Property

Content Ownership: All content, including text, graphics, logos, images, and software on the website, is the property of TourTripX Travel Solutions Private Limited or its licensors and is protected by intellectual property laws.
Restrictions: You may not copy, reproduce, distribute, or create derivative works from the content on the website without prior written permission from TourTripX.

E.4. User Conduct

Prohibited Activities: You agree not to engage in any activities that may harm, disable, or impair the website or interfere with other users' enjoyment of the website. This includes but is not limited to distributing malware, engaging in spamming, or attempting to gain unauthorized access to the website's systems.
User Content: Any content you submit to the website, such as reviews or comments, must not be defamatory, obscene, or violate the rights of any third party. TourTripX reserves the right to remove or edit user-generated content that does not comply with these guidelines.

E.5. Website Availability

Maintenance and Downtime: The website may be unavailable from time to time due to maintenance, updates, or other reasons. TourTripX is not responsible for any interruptions or downtime of the website.
Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of the content on the website. You should verify any information before relying on it.

E.6. Links to Third-Party Sites

External Links: The website may contain links to third-party websites. These links are provided for convenience, and TourTripX does not endorse or take responsibility for the content or practices of these external sites.
Responsibility: You access third-party sites at your own risk, and TourTripX will not be liable for any damages or losses incurred as a result of your interactions with those sites.

F. Amendments to this Agreement

TourTripX reserves the right to modify or update this User Agreement at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the revised terms. It is your responsibility to review this User Agreement periodically for any updates or changes.

G. Governing Law

This User Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which TourTripX operates, without regard to its conflict of law principles. Any disputes arising under this User Agreement shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

H. Contact Information

If you have any questions or concerns regarding this User Agreement, please contact us at:

  • Email: help@tourtripx.com
  • Phone: (+91) 92364 45038
  • Address: 1st Floor, Plot Number, 1, D-10, adjacent to Bank of Baroda, Vardan Khand, Sector 1, Gomti Nagar, Lucknow, Uttar Pradesh 226010

J. Refund Policy in Case of Airline Insolvency

J.1. Liability Disclaimer:

TourTripX Travel Solutions Private Limited will not be liable for any refunds if an airline shuts down or declares insolvency. Customers, clients, or agents cannot hold TourTripX accountable for refunds that were initially assured at the time of booking if the airline ceases operations or becomes insolvent.

J.2. Refund Process:

TourTripX may occasionally refund the amount to the customer based on assurances from airlines. However, TourTripX reserves the right to recover any refunded amounts if the airline shuts down, becomes non-operational, or declares bankruptcy.

J.3. Contacting TourTripX for Refunds:

You must contact TourTripX for all refunds, as airlines cannot process refunds for tickets booked through TourTripX. If you cancel directly with the airline, you must notify TourTripX via email or phone to initiate the refund process. Processing times may vary.

J.4. Non-Refundable Convenience Fees:

Convenience fees charged by TourTripX are non-refundable and apply to all cancellations, including partial cancellations, even if the ticket is canceled directly with the airline.

J.5. Refund Credit:

Refunds will be credited back to the same account or payment method used for the original transaction.

J.6. Discount Deductions:

For cancellations and refunds of partially used tickets, any upfront discounts or promotional code discounts applied at the time of booking will be deducted from the refund amount.

J.7. Documentation for Refunds:

If you cancel your booking directly with the airline, you must inform TourTripX with valid documentation to initiate the refund process. It is advisable to contact TourTripX within 48 hours of the cancellation request.

J.8. Non-Refundable Extras:

Amounts paid for additional services such as meals, seat selections, or extra baggage are non-refundable unless the flight is canceled by the airline.

J.9. Policy Changes:

If an airline changes its policy after your booking, the new policy will apply to all previous bookings.

J.10. Refund Initiation:

TourTripX will initiate your refund only after receiving it from the airline.

K. Insurance

Unless explicitly specified by TourTripX Travel Solutions Private Limited in any particular service or deliverable, it is the User's responsibility to obtain adequate insurance coverage. TourTripX will not accept any claims arising from scenarios where insurance coverage is not provided.

If insurance is included as part of the service or product by TourTripX, it will be governed by the terms and conditions set forth by the third-party insurance provider. TourTripX serves solely as an intermediary in connecting the User with the insurance company. Any claims or disputes should be addressed directly with the insurance provider. TourTripX will not be held liable for partial acceptance or denial of claims by the insurance company.

L. Copyright and Trademark of TourTripX

L.1. Copyright Notice:

All content on TourTripX Travel Solutions Private Limited's website, including text, graphics, logos, images, audio clips, and software, is the property of TourTripX or its content suppliers and is protected by copyright laws. No content from TourTripX's website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the prior written consent of TourTripX.

L.2. Trademark Notice:

The name "TourTripX Travel Solutions Private Limited," "TourTripX," and any associated logos and trademarks are trademarks of TourTripX and are protected by trademark laws. No use of these trademarks is allowed without the prior written permission of TourTripX. This includes any reproduction or imitation of these marks for commercial purposes.

L.3. Intellectual Property Rights:

TourTripX asserts its rights to all intellectual property related to its services and website. Any unauthorized use of TourTripX's intellectual property is prohibited and may result in legal action. Users are granted a limited, non-exclusive, non-transferable license to access and use the TourTripX website and its content for personal and non-commercial purposes only. Any other use requires explicit permission from TourTripX.

L.4. Enforcement:

TourTripX will enforce its intellectual property rights to the fullest extent permitted by law. This includes pursuing legal action against any infringement or unauthorized use of its copyright and trademarked materials.

M. Operational Guidelines

M.1. Availability:

Many products and services displayed on the Site may not be available for booking in your location or country. The mention of such products and services does not guarantee their availability in your specific geographical area. All offerings are subject to availability, and the company is not responsible if any product is unavailable or sold out.

M.2. Rules of Service:

Each product and service provided through the website is subject to the terms and conditions set by the respective service provider. It is advisable to review these terms and conditions before making a booking to ensure compliance and understanding of the specific rules that apply.

N. Communicated Content

Internet communications cannot be entirely private or secure. You acknowledge that any message or information sent to this site may be intercepted by third parties, unless specifically indicated as encrypted (e.g., credit card information). Sending a message to TourTripX does not impose any special responsibility or obligation on the site.

The copyright for the content on this website is owned by TourTripX. Unauthorized copying of any part or all of the content is prohibited, except where such copying or printing is necessary for accessing the paid services offered.

O. Promotions, Competitions, and Engagement:

The website may feature contests that necessitate submitting materials or personal information and may include prize offerings. Each contest or offer on the site will have specific rules, which you should read and understand before participating.

P. Disclaimer and No Warranties

TourTripX Travel Solutions Private Limited provides the website and its services on an "as-is" and "as-available" basis. We make no warranties, representations, or guarantees of any kind, express or implied, regarding the website, its content, or any services provided.

We do not warrant the accuracy, reliability, or completeness of the information on the site. All information provided is for general informational purposes only and may not be up-to-date or complete. Additionally, we do not guarantee that the website will be available at all times or that it will be free of errors, viruses, or other harmful components. Your access may be interrupted or limited due to factors beyond our control, such as technical issues or maintenance.

The site may include links to third-party websites or services. TourTripX is not responsible for the content, policies, or practices of any third-party sites. Your use of such sites is at your own risk.

TourTripX will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of the website or services, including but not limited to loss of profits, data, or other intangible losses. This limitation applies regardless of whether the alleged liability is based on contract, tort, negligence, or any other legal theory.

You agree to indemnify, defend, and hold harmless TourTripX, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of the website or services, violation of these terms, or violation of any rights of any third party.

Q. General Terms

By accessing or using the website and services provided by TourTripX Travel Solutions Private Limited, you agree to comply with these General Terms. If you do not agree with any portion of these terms, please refrain from using our services. TourTripX reserves the right to update these terms at any time, with changes taking effect immediately upon their publication on our website. Your ongoing use of our services following such updates constitutes your acceptance of the revised terms.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. It is crucial to notify us promptly if you become aware of any unauthorized use of your account. All content, trademarks, and intellectual property on our website are owned by TourTripX or its licensors, and you are prohibited from using, copying, or distributing any content without prior written permission.

TourTripX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or services, including but not limited to damages for loss of profits, data, or other intangible losses. You agree to indemnify and hold harmless TourTripX, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) that arise from your use of the website or services.

These General Terms are governed by the laws of the Republic of India, and any disputes will be subject to the exclusive jurisdiction of Indian courts. If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will continue in effect. TourTripX reserves the right to terminate or suspend your access to the website and services at any time, with or without cause, and with or without notice, if we believe you have violated these terms. For any questions or concerns regarding these General Terms, please contact us at Help@tourtripx.com or call (+91) 92364 45038.

R. Miscellaneous

R.1. Severability:

If any provision of this User Agreement is found to be invalid or unenforceable, such invalidity or unenforceability shall apply only to that specific provision or part of the provision. The remaining provisions of this User Agreement shall continue in full force and effect.

R.2. Jurisdiction:

This Agreement will be governed by and construed in accordance with the laws of India. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts in Lucknow.

R.3. Amendment to the User Agreement:

TourTripX Travel Solutions Private Limited reserves the right to amend this User Agreement at any time. Users are responsible for regularly reviewing the User Agreement for any changes.

R.4. Confidentiality:

Any information designated as confidential by TourTripX must be kept confidential by the User and not disclosed, except as required by law or to fulfill the purposes of this User Agreement.

R.5. Feedback from Customers:

TourTripX welcomes feedback to improve its services. By agreeing to this User Agreement, you authorize TourTripX to contact you for feedback via email, phone, SMS, or other methods. If you prefer not to be contacted, please notify TourTripX at Help@tourtripx.com.

R.6. Privacy Policy:

Users should review TourTripX’s Privacy Policy available on the website. By using the website, you agree to the terms of the Privacy Policy and consent to the use of your personal information as outlined in the Privacy Policy.

R.7. Grievance Redressal:

TourTripX is committed to resolving user issues. If your concern has not been satisfactorily addressed, you may contact our grievance officer, who will work to resolve the issue within 30 working days from the escalation date. Please use the provided link to submit your details. Ensure that you have raised your initial complaint and have waited 30 working days before escalating to the grievance officer. You will need to provide your booking reference number and ticket ID for escalation.

Payment Terms: 

To confirm your booking, an advance payment of 30% of the total trip amount is required. The remaining 70% should be paid at least 24 hours before the start of the trip or as soon as possible. Prompt payment ensures a seamless experience for your upcoming journey.

Hotel Check-in and Checkout Timings: 

Our partner hotels have designated check-in time at 1 PM and checkout time at 11 AM. We kindly request your cooperation in adhering to these timings. In case of late checkout or early check-in, additional charges may apply, as determined by the hotel’s daily tariff.

Car Timings: 

The car service will be available for up to 10 hours per day. If your trip begins at 8 AM, the car will be at your disposal until 6 PM. We kindly request that you adhere to the specified timings to avoid any inconvenience. Extension of car service beyond the allocated hours may result in additional charges.

Responsibility for Personal Belongings: 

Please ensure the safety of your personal belongings throughout your trip. Although we prioritize your comfort and security, we cannot assume responsibility for any loss or damage to your belongings. We recommend exercising caution and vigilance, whether inside the hotel, car, or during visits to various destinations.

Cancellation and Refund Policy: 

In the event of cancellation, please notify us as soon as possible. Cancellation policies may vary depending on the specific tour package and service providers involved. We will strive to assist you with any applicable refunds, but please note that certain non-refundable expenses may have already been incurred on your behalf.

Travel Documentation: 

It is your responsibility to ensure that all travel documents, such as Aadhar cards (Indian nationals), passports/visas (non-india visitors), and identification cards, are valid and up to date for the duration of your trip. Any costs or issues arising from inadequate travel documentation will be solely your responsibility.

Changes or Modifications: 

We understand that unforeseen circumstances may require changes or modifications to your itinerary. Please contact our customer support as soon as possible, and we will do our best to accommodate your requests. However, please note that changes may be subject to availability and additional charges, if applicable.

Travel Insurance: 

We strongly recommend obtaining comprehensive travel insurance to protect yourself against unforeseen events, medical emergencies, trip cancellations, or other travel-related issues. We can provide guidance on reputable insurance providers if needed.

Force Majeure: 

In the event of unforeseen circumstances beyond our control, such as natural disasters, civil unrest, or government-imposed restrictions, we reserve the right to modify or cancel your trip. We will make every effort to provide suitable alternatives or refunds, but we cannot be held liable for any losses incurred as a result.

Liability Disclaimer: 

Please be advised that TourTripX.com does not offer insurance coverage for accidents, sickness, death, theft, or any other incidents. We strongly recommend visitors to arrange their own insurance in their home country. It is important to note that all personal belongings are solely the responsibility of the client. By participating in our program or Yatra, I acknowledge and willingly accept all associated risks. TourTripX.com cannot be held liable for any accidents, illnesses, or deaths that may occur during the Yatra. I hereby confirm the accuracy of all provided information. I willingly and knowingly agree to participate in the program/Yatra organized by TourTripX.com at my own risk, and I understand that neither I nor my dependents will be eligible for any compensation in the event of accidents, illnesses, injuries, mishaps, or death. I release the organization, its staff, and agents from any liability in connection with the aforementioned. Furthermore, 

I understand that my advance payment signifies my consent to this disclaimer.

Governing Law and Jurisdiction: These terms and conditions are governed by the laws of Lucknow, Uttar Pradesh, India. Any disputes or claims arising from or related to our services will be subject to the exclusive jurisdiction of the courts in Lucknow.

Still Have Queries?

If you need help or have questions, Call the number mentioned for assistance.

Call +91 9236445038