1.How to Get in Touch
You can contact us through any of the following channels for prompt support:
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Email: Reach us at help@tourtripx.com for inquiries or concerns.
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Phone: Call our customer support line at +91 8810991897 for immediate assistance.
2. Support Availability
We’re available to assist you during the following hours:
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Monday to Saturday: 9:00 AM – 8:00 PM (IST)
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Sunday & Holidays: Emergency support only via email.
3. Assistance We Offer
Our team is equipped to handle a wide range of support topics, including:
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Flight Bookings: Help with searching, reserving, or modifying flight tickets.
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Cancellations & Refunds: Guidance on canceling bookings and understanding refund policies.
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Travel Insurance: Clarifications on policies and claims.
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Payment Issues: Support for billing queries and transaction problems.
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General Travel Inquiries: Any other questions related to your journey.
4. Response Times
We strive to address your concerns as quickly as possible:
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Email Inquiries:Responded to within 24 hours on business days.
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Phone Calls:Addressed immediately during working hours.
5. Feedback and Complaints
Your feedback is invaluable to us. If you have suggestions for improvement or concerns about our service, please share them via email at help@tourtripx.com. We take all feedback seriously and use it to enhance our services.
6. Escalations
If your issue isn’t resolved to your satisfaction, you can escalate it by:
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Emailing a detailed account to help@tourtripx.com
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Requesting a supervisor during a phone call.
7. Commitment to Exceptional Service
At TourTripX Flights, your satisfaction is our priority. We are dedicated to providing responsive and reliable support so you can focus on enjoying your travel experience. Thank you for choosing us as your trusted travel partner!
